SMS

SMS & Messaging

LAST UPDATED: 1 JUNE 2026
Our messaging program · A2P 10DLC
Program & consentWhen you create a Triopia account or add a phone number, and provide your mobile number, you consent to receive account-related (transactional) text messages from Triopia, such as one-time sign-in codes, security alerts, and account notifications. Consent to receive texts is not a condition of any purchase.
Message typesTriopia sends transactional messages only — sign-in codes, account and security notifications, and service updates you have asked for. Triopia does not send marketing or promotional SMS through this program.
Message frequencyMessage frequency varies and depends on your activity — for example, a message each time you request a sign-in code or enable an alert.
Message & data ratesMessage and data rates may apply, depending on your mobile carrier and plan.
Opt-out (STOP)Reply STOP to any message to opt out and stop receiving texts. After you send STOP, Triopia sends one confirmation message and then stops. You can opt back in at any time by requesting a new sign-in code.
Help (HELP)Reply HELP for help, or contact support through triopia.com.
Privacy — no sale or sharing of mobile dataTriopia does not sell or share your mobile number, consent, or opt-in data with any third parties or affiliates for their marketing or promotional purposes. Mobile opt-in data is never shared with anyone. See our Privacy Policy for how account data is handled.
CarriersCarriers are not liable for delayed or undelivered messages.

01. Scope

This policy covers SMS and other carrier-routed messaging sent through Triopia. By sending SMS from your workspace, you agree to follow these standards along with our Terms of Service and applicable law.

02. You need consent

You may only send SMS to people who have given you permission to text them. For automated or marketing-style messages in the United States, this means prior express written consent under the Telephone Consumer Protection Act (TCPA), and in line with CTIA guidelines.

03. Honor opt-outs

You must honor STOP, QUIT, END, CANCEL, UNSUBSCRIBE, and similar opt-out requests. Triopia treats common opt-out keywords as a request to stop messaging the contact from your workspace.

04. Identify yourself

Outbound messages should make clear who is sending them. Spoofing or hiding your identity to deceive recipients is not allowed.

05. No spam or bulk unsolicited messaging

Do not use Triopia, including the assistant, to send unsolicited bulk SMS. Triopia is not a marketing blast platform.

06. No SHAFT and other prohibited content

Carriers prohibit SHAFT content (sex, hate, alcohol, firearms, tobacco) and other restricted categories from most messaging programs. Follow the rules that apply to your number type and the regions you message.

07. No phishing or fraud

Do not use SMS through Triopia to deceive recipients into revealing credentials, payment information, or other sensitive data, or to impersonate other people, businesses, or government bodies.

08. Registration requirements

In the United States, automated and business messaging on local numbers typically requires A2P 10DLC registration of your brand and campaigns. Toll-free numbers require their own verification. You are responsible for completing the registrations that apply to how you message.

09. Carrier rate limits

Carriers enforce throughput and content limits. Messages can be rate-limited, filtered, or blocked at the carrier level. We pass through these limits and cannot override carrier decisions on your behalf.

10. International messaging

International messaging is subject to the laws of the recipient country and the rules of the destination carrier. You are responsible for following those rules.

11. Delivery is not guaranteed

We work to deliver messages reliably, but carriers, regional networks, and recipient devices ultimately decide whether a message is delivered. Triopia does not guarantee delivery for any specific message.

12. Encryption in transit

Traffic between your device and Triopia is encrypted using TLS over HTTPS. Once a message leaves our infrastructure for the carrier network, it is handled by SMS protocols, which are not end-to-end encrypted by design.

13. What we store

We store the message content and metadata (sender, recipient, timestamps, delivery status) you create through Triopia so you can view, search, and reference your messaging history. This data is part of your workspace.

14. Assistant drafting

The assistant can draft SMS replies for you based on context already in your workspace. Drafts must be reviewed and sent by you. The assistant does not send SMS on your behalf without your action.

15. You are responsible for what you send

You are responsible for the content of every SMS sent from your workspace and for any consequences of sending it, including under telecommunications, consumer protection, and privacy laws.

16. Suspension

We may rate-limit or suspend SMS sending from a workspace if we observe patterns that violate these standards, carrier rules, or applicable law, or that put the platform at risk.

17. Reporting abuse

If you receive abusive or fraudulent SMS sent through Triopia, contact us through the support channel.

18. Updates

These standards may be updated as carriers change their rules and as the messaging landscape evolves. Material updates will be communicated inside the product or by email.