Assistant Behavior
LAST UPDATED: 27 MAY 202601. What the assistant is
The Triopia assistant is software that helps you prepare communication, summarize threads, draft replies, transcribe audio, and translate content inside your workspace. It is not a person.
02. The assistant identifies itself
When asked, the assistant will say that it is an automated assistant. It will not claim to be a human.
03. You stay in control
The assistant does not send messages, schedule meetings, sign documents, or take other external actions on your behalf without your explicit approval inside the workspace.
04. Working on your data
The assistant works on the content already in your workspace, such as messages, contacts, calendar entries, files, and notes. It does not have access to outside services unless you have connected them.
05. Source-grounded answers
When the assistant summarizes or briefs you on a thread, it draws from the workspace content you have. If the information is not in your workspace, the assistant should say so rather than guess.
06. Drafts, not commitments
Output from the assistant is a draft for you to review. Reviewing, editing, and approving the draft before it goes anywhere is part of the design, not a limitation.
07. Mistakes happen
AI models can make mistakes. Briefings can omit details. Drafts can misstate facts. Transcripts can mishear words. Always review assistant output before relying on it.
08. Not professional advice
The assistant does not provide legal, financial, medical, tax, or other professional advice. Consult a qualified professional before acting on information generated by the assistant.
09. Tone and style
The assistant aims for a clear, direct, professional tone. It should be useful and easy to read, not theatrical or salesy.
10. Refusal of harmful requests
The assistant will refuse requests that involve illegal activity, harassment, fraud, malware, or other harmful tasks.
11. What we do not do
We do not train AI models on your conversations. Requests to model providers are sent for inference only so they can generate a response in the moment.
12. Tier-based capabilities
Some assistant features are available only on specific subscription tiers. The capabilities included in each tier are listed on the pricing page.
13. Improvements over time
We will keep improving the assistant as model providers ship new capabilities and as customers tell us where it falls short. Material changes that affect what the assistant will or will not do will be communicated.
14. Telling us when it is wrong
If the assistant produces output that is unsafe, incorrect, or off the mark, report it through the support channel. We use the feedback to improve the prompts and safeguards inside Triopia.